- Assist the Program Director with the administration of the program
- Oversee the day to day operations of the family residence program
- Facilitate interdepartmental communication and conduct staff meetings
- Attend meetings with funders or outside agencies
- Report all significant (i.e. Funder) events, and monitoring events to the Program Director
- Liaise with various DHS (Department of Homeless Services) representatives
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
- Develop program content to address resident needs related to housing, substance abuse treatment, mental health, and employment
- Review analysis of program and demographic client data to make program improvements
- Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices
- Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
- Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
- Monitor and track clients housing placements and Individual Service Plans
- Assures that family records are kept up to date and family progress is appropriately charted
- Conduct internal chart audits on paper and in C.A.R.E.S.
- Implement Corrective Action plans as needed to ensure compliance to contracts and quality service delivery to clients ( i.e. address and investigate client complaints)
- Monitor resident medical compliance and public assistance status
- Participates in discharge planning as needed
- Coordinates activities of families involved with outside support agencies
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
- Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
- Organize onsite and offsite training opportunities for professional development of staff
- Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
- Conduct and document case conference with non-compliant clients; mediate clients issues
- Review and sign all time sheets ; Complete incident reports
- Report all incidents that may subject Acacia Network to liability to the Program Director
- A generous compensation package, to attract (and keep) top talent like you
- Great health, disability, and life insurance plans, to handle any of life’s unexpected curveballs
- Generous paid time off, so you can recharge your batteries with friends and family
- A pension plan, to help secure your financial future
No employment services or agencies need respond.