The Health Benefits Navigator is responsible for enrolling eligible Illinoisans into qualified health plans through the Illinois Health Marketplace, Medicaid, and Medicare. In addition, the Health Benefits Navigator will screen clients for other resources they may qualify for, including SNAP, rental assistance, pharmaceutical assistance programs, ADAP, and internal medical and social services. Finally, the Health Benefits Navigator will ensure that clients have access to healthcare by educating patients on their insurance benefits, helping patients navigate the healthcare system, and troubleshooting problems patients may experience with their insurance.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Meet with clients individually to provide benefits navigation assistance
  • Screen clients for eligibility for health insurance, public benefits, and other financial assistance programs
  • Assist individuals in understanding and electing plans and benefits that they are eligible for
  • Assist individuals in learning how to use their health insurance, including how to get referrals, how to determine what providers are in network, and how to understand medical bills
  • Troubleshoot and research insurance-related problems
  • Enter data of enrollment activities into a tracking system
  • Contact patients and communicate when insurance issues have been identified
  • Work with other departments at Howard Brown Health in order to identify uninsured patients and facilitate patient care
  • Attend all trainings and continuing education as required by the CAC and SHIP Programs
  • Demonstrate cultural competency when working with clients who may be HIV+, LGBT, homeless, indigent, substance users, or otherwise marginalized and/or underserved
  • Attend planned activities to identify individuals to be enrolled in health care plans as directed
  • Attend and assist with agency-wide events and activities as directed

Perform other duties as assigned.